Slideshare wants you to tell a story in thirty – that’s 30 – slides.
C’mon librarians – cowboy up – let’s do what we do best.
You could even do a teen program about this – or a computer class with this as the final project!
Learn more here: http://tinyurl.com/tellastory
Co-hosting a tech uncamp in Michigan – I’m participating via webcam from my office in Kansas!
An uncamp/unconference isn’t like your normal conference – a) it’s free and b) main topics of discussion are planned by the attendees the morning of the event.
View Tweets and Information in real time via Cover It Live:
Tech UnCamp 2009
I’m working on a great volunteer project called MyInfoquest. It is a six month pilot project to get a librarian-staffed text message reference service off the ground. People text a question, a MyInfoquest staff member responds!
The team thinks that “MyInfoQuest” is a great name, but it may require a bit of explanation. To do that, we need to create a “tag line” and would like your help. Here are some examples from other web-based help services:
Name: Tag line:
AskAway: Illinois Librarians Online
AskAway: Reliable Answers Anytime/A Cooperative Service of Wisconsin Libraries
AskUs 24/7: Chat with a Librarian
Know it Now Answering your questions online, anytime
So, post your ideas as a comment by Noon on May 16! The winner gets…my undying gratitude and that of the Infoquest Team! Yay!
Saw this on Web4Lib Listserv this morning…while people are using those mortgage calculators, years until retirement, and real age online calculators, they might as well use this one too! Thanks to Glenn Peterson for sharing.
Free Library Savings Calculator
(posting on behalf of Glenn Peterson)
EngagedPatrons.org now offers a Library Savings Calculator free to all public libraries. The simple web-based Calculator allows your patrons to discover how much money they save each month by using their library’s services.
Library staff can customize the Calculator with the services their ibrary offers — books, DVDs, meeting rooms, etc. Patrons note how many times they use each service during a typical month and the Calculator shows them how much they would have paid out-of-pocket to purchase those services. Libraries can choose to allow patrons to report back their totals to the library and include a comment (a great way to gather praise from your users!)
Developed originally in spreadsheet form by the Massachusetts Library Association, EngagedPatrons.org enables any library to add the Calculator to their existing website by simply copying and pasting a web link into their website — no programming required.
So many moons ago when I was in the throes of an angsty phase, I was talking to my friend/therapist who calmly told me, “You know, the definition of insanity is doing the same thing over and over and over again and expecting a different result”. I was flabbergasted by the thought at the time – it was a quasi-religious-no-shit-you’re-right moment.
I thought of that moment when I was sitting at a library not long ago just before closing time. The library had two doors at the front that during the day were both unlocked for patrons to come in and out of in either direction. At about ten minutes to close, one set of doors was locked to help “manage incoming traffic” (whatever that means). What this led to was a series of about 10-15 people all trying to use the locked door and the staff yelling out “that door is locked, use the other one”. Because running into the locked door was not sufficient evidence to the poor patron.
I asked and apparently this is what they do every day.
So every day about 15 people leave the library and the last experience they have is being embarrassed or frustrated for walking into a locked door and also having the mistake called out by a loud staff member.
Here’s a thought – a nice rope and sign to sling between the security/tattle tape gates just around closing time will have people bumping into a rope at worst – instead of a huge glass door.
Those fifteen people will walk out every day with that last moment at the library in their mind. And while it might seem like a minor irritation and only slightly negative thing, it’s a part of the user experience. You can get used to almost anything – and that is a crying shame.
What policies or issues has your library staff gotten used to? How is it harming patron-relations? Don’t look at if from your point of view, look at it from theirs!