Okay, not a rant per se. There was a pretty interesting article in MSN Money today about the things that grocery cashiers do that are annoying. However, I’ve seen variations of all these things in libraries too! No eye contact, not thanking a person for their business, etc. etc.
The best bit of advice: good customer service starts with management. Wow! Hold me back! What a concept! Everything starts with management – from good attitudes, to limiting gossip, to creating community and developing a standard of service. The best leadership is by example, no?
Hmmm, this all reminds me of a recent post at Not Your Mother’s Weblog! All I want is customer service. Is this so much to ask?