I have known for a while, but finally confirmed, two facts about librarianship:
1 – Patrons are beginning to have less and less patience and want things immediately.
2 – They will settle for information that is not quite right or thoroughly researched if they can get it quickly.
Hmmm, how will we ever compete with this need for speed? It’s cultural and not just library related, I know.
Perhaps it’s time for required reading for all humans.